Frequently Asked Questions

Frequently asked flower shop questions

Below are some frequently asked questions at the Flower Shop Florist Wellington. If you cant find your question below please just simply contact the friendly florists by email or call us during our shop hours for an instant reply.

What is your same day flower delivery cut off times?
Place your order either online on our flower shop website or by calling us during our shop hours and have your flower order in anytime by or before 3pm daily Monday to Friday. Should you wish for a certain time frame delivery please call us or email us for this service. 

What happens if no one is home?
Flowers will never require a signature and will be left in a sheltered area away from sun and rain should the recipient not be home when delivery is made. If courier has to leave them at a particular place of the property, the receiver will receive a card in either the letter box or on the door where its obvious for the person to see it. The flowers will not be returned. It is up to you to make sure that someone is home or at work or a delivery place where it is safe to leave for the recipient to receive the flowers.

When will my flowers be delivered?
We guarantee to deliver your flowers on the day that the flower order says at the cart page before you enter delivery address. If you want to know if delivery has been made or not please call us at the flower shop for a fast reply!
It is very uncommon but there can be a one to two day delay when delivering to a rural delivery address, please make sure to order at lease a working day before delivery.

How much does it cost to get flowers and gifts delivered?

  • Kilbirnie, Miramar, Rongotai, Karaka Bays, Maupuia, Seatoun, Strathmore Park, Moa Point, Breaker Bay, Melrose, Lyall Bay, Berhampore and Newtown: $15.00
  • Wellington city and local suburbs: $20.00
  • Porirua city and local suburbs: $20.00
  • Lower Hutt city and local suburbs: $20.00
  • Upper Hutt city and local suburbs: $20.00
  • Rural delivery fee: Price on application

We guarantee flowers delivered on the chosen delivery date by you. 

Why is there a courier fee charge? 

We pay for an on the spot courier driver to safely drive to our flower shop, pick up your flowers and have them delivered to the door of the destination in Wellington. This covers the drivers time, petrol and courier administration fee.

How do I know that my flowers have been delivered?
Unfortunately we do not currently offer the email service to areas outside of these towns while we find a solution to this. If you placed your flower order online, and you receive a notification that it's on its way give at least 4 hours after receiving the notification before checking in with us if you haven't heard from the recipient. 

We are more than happy to track and trace an item at any stage so you can be sure your flowers have been delivered. Please just call or email us to do this.

Do I have to provide a phone number?
Yes, especially if you are sending flowers to an apartment, hotel, work place, home with secured gates, basically any destination that is hard to get to points to ensure that the recipient receives your gift. Please enter any additional courier delivery notes in the notes section box on checkout. We do not have control of how long it takes for the destination reception to the recipient.

I only know the business name not the address what can I do?
The best thing to do is simply Google the name of the business in a new tab on your browser. This will almost always give you the address of the business. 
If you have any issues please just contact us and we will be able to help you find the correct address.

How will my flowers be packaged?
Flower Shop Florist Wellington has perfected the art of sending flowers throughout the Wellington city region.
All flowers that leave flower shop florist are always in a water source bag so the flowers are hydrated during transit. 
We have custom made flower shop boxes for glass vases or with a bag of water with matching colour paper or we beautifully roll wrap them in white craft paper so that the flowers are the star of the show with a bag of minimal water so that the recipient simply pulls this off and place's the flowers in their own vase.

I have missed the same day cut off, can you still deliver?
If the order is for delivery in Wellington then there is a chance we can still deliver. Please just pick up the phone and give us a call now during our florist shop hours.

Can I pick up my flower order from the florist shop?
Yes, free pick up service from our flower shop! Flower orders can be picked up from our Wellington Flower Shop. The address is 7 Coutts st, Kilbirnie, Wellington city, New Zealand. 
Feel free to call us before hand and we will have your flowers ready to pick up at the time you would like to collect. 

What towns do you deliver flowers same day to?
Our same day flower delivery service includes but is not limited to the following major towns and local suburbs of Wellington central city including CBD, Upper Hutt, Lower Hutt, Porirua and local suburbs.

Where do you not deliver to?
We don't deliver flowers out of Wellington city region as they do not travel well. However we can deliver other items such as bulk glass vases, and accessories. Please email us if you wish to ask us!