Frequently Asked Questions

Below are some frequently asked questions at the Flower Shop Florist Wellington. If you cant find your question below please contact the friendly florists. 

  • What is your same day flower delivery cut off times?
    Place your order either online on our flower shop website or by calling us during our shop hours and have your flower order in anytime by or before 4pm daily Monday to Friday. For same day Saturday flower delivery in Wellington, please place your order by or before 11am. We only have one courier service on Saturday, so please be mindful when placing your order for Saturday flower delivery. Should you wish for a certain time frame delivery please call us or email us for this service. 
  • What happens if no one is home?
    Flowers will never require a signature and will be left in a sheltered area away from sun and rain should the recipient not be home when delivery is made. If courier has to leave them at a particular place of the property, the receiver will receive a card in either the letter box or on the door where its obvious for the person to see it. The flowers will not be returned. It is up to you to make sure that someone is home or at work or a delivery place where it is safe to leave for the recipient to receive the flowers.
  • When will my flowers be delivered?
    We guarantee to deliver your flowers on the day that the flower order says at the cart page before you enter delivery address. If you want to know if delivery has been made or not please call us at the flower shop for a fast reply!
    It is very uncommon but there can be a one to two day delay when delivering to a rural delivery address, please make sure to order at lease a working day before delivery. 
  • How much is flowers and gifts delivery?
    Wellington city and local suburbs: $15.00
    Porirua city and local suburbs: $20.00
    Lower Hutt city and local suburbs: $20.00
    Upper Hutt city and local suburbs: $25.00
    Rural delivery fee: Price on application
  • How do I know that my flowers have been delivered?
    Unfortunately we do not currently offer the email service to areas outside of these towns while we find a solution to this. If you placed your flower order online, and you receive a notification that it's on its way give at least 4 hours after receiving the notification before checking in with us if you haven't heard from the recipient. 
    If you are sending flowers to a hotel, work place with delivery courier areas, we do not have control of how long it takes for the destination reception to the recipient. Please also ensure you attach recipients mobile or contact phone number especially for apartments or hard to get to delivery points. 
    We are more than happy to track and trace an item at any stage so you can be sure your flowers have been delivered. Please just call or email us to do this.
  • I only know the business name not the address what can I do?
    The best thing to do is simply Google the name of the business in a new tab on your browser. This will almost always give you the address of the business. 
    If you have any issues please just contact us and we will be able to help you find the correct address.
  • How will my flowers be packaged?
    Flower Shop Florist Wellington has perfected the art of sending flowers throughout the Wellington city region.
    All flowers that leave flower shop florist are always in a water source bag so the flowers are hydrated during transit. 
    We have custom made flower shop boxes for glass vases or with a bag of water with matching colour paper or we beautifully roll wrap them in craft paper with a bag of minimal water so that the recipient simply pulls this off and place's the flowers in their own vase.
  • I have missed the same day cut off, can you still deliver?
    If the order is for delivery in Wellington then there is a chance we can still deliver. Please just pick up the phone and give us a call now during our florist shop hours.
  • Can I pick up my flower order?
    Yes! Flower orders can be picked up from our Wellington Flower Shop. The address is 7 Coutts st, Kilbirnie, Wellington city, New Zealand. 
    Feel free to call us before hand and we will have your flowers ready to pick up at the time you would like to collect. 
  • What towns do you deliver flowers same day to?
    Our same day flower delivery service includes but is not limited to the following major towns and local suburbs of Wellington, Upper Hutt, Lower Hutt, Porirua city and local suburbs.
  • Where do you not deliver to?
    We don't deliver flowers out of Wellington city region as they do not travel well. However we can deliver other items such as bulk glass vases, and accessories. Please email us if you wish to ask us!

If we haven't covered any of your questions above please just simply contact us by email or call us during our shop hours.