FAQs

Questions?

Select what flowers or product you wish to send, and you can go nuts adding anything you like to the shopping cart, then click on the shopping cart and then follow the steps through to enter recipient and billing details.

You can place an order through our secured online shop here, or you can call us: 043878950 to place a flower phone order, or you can email us with your flower order: shop@flowershopflorist.nz or you can visit our store at 7 Coutts Street, Kilbirnie, Wellington, New Zealand 6022 (same street as Rita Angus Retirement Village retirement home, directly across from Burkes cycles and Z Energy)

Yes, we deliver fresh flowers daily to Wellington, Monday to Saturday. (We are closed Sundays, because we all need at least one day off to recharge our human batteries!) Click here to see a list of suburbs where our trusted couriers deliver in Wellington, New Zealand.

We use Couriers who hand delivers your floral arrangements and gifts in the Wellington Wide Region.

For same day gift and flower delivery in the greater Wellington Region District please place your order by 4pm Monday to Friday and Saturday by 12pm to ensure same day flowers and gifts delivery to Wellington City.

We are closed on Sundays and NZ Public Holidays. If you place an order at these times your order will be processed on the following business working day unless it is Valentines Day, Mothers Day and any other big floral event of the season.

If you wish to make delivery of an item on a sunday or public holiday, please email or call us in advance and we will endeavour to arrange this for you, where possible. Additional delivery fee may apply.

It is your responsibility to make sure you provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but will have to charge additional cost of the courier fee to you.

We will endeavour to deliver goods at the agreed delivery time but we will not be liable for late delivery. Late delivery does not entitle the purchaser to cancel the order. For urgent deliveries please phone us for assistance. We will endeavour to assist you where possible.

Our online store accepts payment by credit card, Visa or MasterCard using the secure services of DPS Payment Express Gateway. All prices listed are in New Zealand Dollars, and are inclusive of 15% GST. The name that will appear on your statement will be FLOWER WORKSHOP LTD When you submit your order and payment details, your order will be processed and you will receive an email containing your receipt.

You can also pay by credit card over the phone and in store you can pay by Eftpos, credit card or cash.

Flower Shop Florist only offers exchanges - Sorry but due to the nature of our perishable products, we don't issue refunds. Should a refund need to be made, we take $10.00 off for administration and cancellation costs that are out of our control.

Our exchange policy lasts 24 hours from receipt of your goods. If 24 hours have gone by since receipt of your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must be in the same condition that you received it and be resalable. It must also be in it's original packaging. Gift products must be unopened and in their original packaging to be eligible for an exchange. If, in your particular circumstance we deem you are due an exchange, you will be able to swap your received goods for something of equal value of the product. To complete your exchange, we require a receipt or proof of purchase along with a reason for wanting an exchange. You will be responsible for returning your item to the store if you are applying for an exchange.

Yes, you can. We can do custom orders with products that aren't featured on the site or we can source items outside of the store especially for you. Phone +643878950 or email us shop@flowershoflorist.nz at least 24 hours before delivery time with your requirements and we will get back to you with a price and your options.

Yes, we do! We love doing weddings, events, parties and anything else that requires our super star magical styling experience! Simply email us with your name, phone number, wedding or event date, prefered flowers, colours and themes and we will organise a time to meet and discuss prices and your theme for your event and send you some images to get you going on choosing your wedding or event flowers and hire products.

Sometimes during our peak busy times of the year we can get booked out. To secure your date and to confirm we will be doing your wedding or event flowers we require a 30% non-refundable deposit. This 30% deposit is taken off your final bill. Your final bill is due one week (7 days) prior to your wedding or event date.

All quotes for wedding and event flowers are priced excluding GST.

If you have further questions, please call us 043878950 or email us: shop@flowershopflorist.nz and we will be more than happy to help you.